If you have any further questions, please call our claims department: +49 221 925488-78.
**DUTY OF TRUTHFULNESS
Dear customer, please be advised that if you do not give us truthful information with deliberate intention or no information at all or do not make the respective bills and receipts available to us, you will lose your entitlement to your insurance benefit. If you violate these obligations in a grossly negligent manner you will in fact not lose your entitlement completely but we can cut our benefits in relation to the severity of your fault. The benefits will not be cut if you can prove that the obligation was not violated in a grossly negligent manner. If you violate the obligation for information or support or for the delivery of bills and receipts fraudulently, no actions shall lie against the insurance company.
4 USEFUL TIPS TO A SPEEDY CLAIMS PROCESSING
1. Your Accident Report
Fill out every space as completely as possible.
In your description of “What Happened”, please include the road conditions, time of day, weather conditions, what property may have been damaged, injuries and contact details of the opposite party and the info of their insurance, as well as, anything and everything else that concerns the incident.
2. Customers with LRP (Loyalty Repair Program)
Check out our Loyalty Repair Program that will provide you – in each case agreed with us – with a loaner car free of charge for up to 21 days (except total loss cases). In case you have no LRP incl. you can contact us and ask for advice.
3. Please send us a copy of the MP report / Polizei-Report
Please note that this report is required for every claim if a third party is involved or other property has been damaged.
4. Authorization by your Lien holder
If there is a lien on your vehicle, the lien holder is formally entitled to all compensation payments. Also, the lien holder is required to be involved in the claims management procedure.
Please call your agent if you have any questions!