Who is allowed to drive my vehicle?

If you have registered your POV with USAREUR, any person who has a valid USAREUR driver’s license is allowed to drive your vehicle with your permission. If you have registered your POV in the German system, any person who has a valid international driver’s license is allowed to drive your vehicle with your permission.

Please note that all drivers must be 18 years or older.

Why are you still debiting my account even though I have cancelled my policy?

You have to send your de-registration form/certificate, shipping papers or your junking papers to contact@mirascon.de or by fax to: +49 (221) 92548866. Once we have received this information, we will cancel your contract as of the respective Date. Please, prove or send us your actual address, your email and your (German) bank details. Thus we can refund any overpayment. Additionally, please contact your bank and cancel your Recurring Payment Order/ Standing Payment Order to the insurance company (Volkswohl-Bund).

How can I cancel my policy?

If your policy has been started before November 19th, 2018, you must provide us with a signed letter of cancellation before November 30th in order to CANCEL the automatic renewal of your policy on January 1st of the upcoming year.

If your policy has been started as per November 19th, 2018, or later, you must provide us with a signed letter of cancellation 30 days prior to the renewal date of your policy in order to CANCEL the automatic renewal of your policy on the effective renewal date.

Please address the letter or documents to:
MIRASCON Versicherungsagentur GmbH, Amsterdamer Str. 206, 50735 Köln | Germany

You can also scan and email the cancellation letter to cnx@mirascon.com.

If you have shipped, deregistered, sold, or junked your POV, please send a copy of the shipping documents (shipping instruction summary) together with the de-registration form AE 190-1S, or just a copy of the USAREUR de-registration form AE 190-1S, if your vehicle has been sold or junked, to cnx@mirascon.com to cancel your policy accordingly. (BFG de-registration form OF 272)

What should I do if I deploy and my vehicle goes into military storage/temporary withdrawal?

If you deploy and your vehicle goes into government storage/temporary withdrawal, you must provide us with a copy of your storage form/temporary withdrawal form. With this form, we will be able to suspend your policy for up to one year. However, please be aware NOT ALL Financing Companies (lien holders) will allow to suspend your policy while your car is in storage/temporary withdrawal. We recommend you to check that out.